1. Before You Start

Overview

The UrbanBuz Customer Journey Management, CJM, platform comes with a lot of powerful capabilities and in this article we will go over how the platform organizes and stores data so you can have a better understanding of the capabilities. Business StructureThe Customer Journey Management, CJM, platform is structured in a way to copy the structure […]

User Access

Users are assigned roles that determine what features they have access to in addition to what data they can work with. The data access follows the structure of the business where you can have access at the program level all the way down to Store level. Data Access Structure Program Admin: This role would have […]

Business Setup

Under the Settings section in the Customer Journey Management platform, CJM, you will need to setup the program with the business structure before the data starts flowing to the system. There you will see the countries enabled for your program based on your subscription and you will be able to add the brands, branches and […]