Overview

Overview

Business Structure Setup

Under the Settings section in the Customer Journey Management platform, CJM, you will need to setup the program with the business structure before the data starts flowing to the system. There you will see the countries enabled for your program based on your subscription and you will be able to add the brands, branches and ECommerce. Setting Up A Branch When you setup a branch, you need to specify the country and brand of the store in case you have more than one country and brand defined in the system. Please note that each branch has a System ID field...
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Overview

Customer Data Hierarchy

The UrbanBuz Customer Journey Management, CJM, platform comes with a lot of powerful capabilities and in this article we will go over how the platform organizes and stores data so you can have a better understanding of the capabilities. Business Structure The Customer Journey Management, CJM, platform is structured in a way to copy the structure of a business so you can map all the different aspects of your business in a way that makes sense to you. Here’s the CJM business structure and how it maps to a business in the real world: Program This is the top level...
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Overview

Customer Journey Platform User Access

Users are assigned roles that determine what features they have access to in addition to what data they can work with. The data access follows the structure of the business where you can have access at the program level all the way down to Store level. Data Access Structure Program Admin: This role would have access to all the data across countries, brands, and branches. Country Admin: This role would have access only to the data of the assigned country. Store Admin: This role would have access only to the data of the assigned store A user can only be...
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